Enabling world class experiences

Service Physics Ecosystem

DATA & INSIGHTS:

IDENTIFY OPPORTUNITY

  • KPI alignment
  • Measurement & diagnostics
  • Customer discovery
  • Analytics & big data
  • Testing & simulation
  • Market research
  • Competitors Analysis (SWOT, Positioning)

EXPERIENCE DESIGN:

DELIVER VALUE

  • Branding
  • Marketing
  • Creatives Services
  • F&B Menu adjustment to local markets / habits
  • Storytelling
  • Partnerships & Influencers
  • Pop-Up & Experiential
  • Customer Journey design
  • Service design
  • Store functional design
  • Equipment selection & Tech
  • Management Recruitment & Staff Hiring

DIGITAL & TECH:

MAKE IT EASY

  • Digital ordering integration
  • Loyalty Strategy
  • Web & app development
  • Digital marketing strategy
  • Retail technology selection
  • PR, communication & Social Media

TRAINING:

IMPLEMENT & IMPROVE

  • Teaching model
  • Management routine
  • Retail continuous improvement
  • Problem solving
  • Process & work standards

TOOLS & PLAYBOOKS:

SCALE IT UP

  • Customer & employee experience design
  • Manuals & SOPs
  • Coaching guides
  • Inventory management
  • Permits & Vendors

TAX, FINANCE & LEGAL::

STAY IN CONTROL

  • Financial Modeling
  • Legal entity structure
  • Licenses, Health & Safety
  • Tax compliance & strategy
  • Accounting & Reporting
  • Insurance
  • HR & Labor