"Just how it is."
The food service industry has its own mythology: “It’s a low-margin business,” “Most ventures fail,” “It’s brutal, but people like working in this environment.” Look no further than Anthony Bourdain’s 1999 essay for evidence of a landscape fraught with abuse (of people and substances), scarcity, shams, and even danger. Whether you’ve been an owner, operator, guest, or some combination of the three, chances are you’ve witnessed the good, the bad, and the ugly. Whether they are a single shop or a national chain, restaurants are woven into the fabric of our cities, towns, and neighborhoods. In many ways, they aren’t just part of our culture, they are our culture. They both reflect and influence the people that engage with them. So, why are they such a mess? Do we have to accept this?
A better way
Service Physics is born from a belief that there is a better way. A little over a year ago, we set out to share the skills and experience we gained at Fortune 500-level companies, working internationally with brands of every size and scale. Little did we know the degree to which our industry would need the kind of transformation that Service Physics is poised to support. This disruption has forced people to look for new solutions to old problems. Amid the upheaval we have all experienced, it’s been rewarding to witness over and over again the impact of our approach and the value it creates for people and the businesses they support. While many businesses are closing their doors for the last time, we’ve supported new teams to open their doors primed for service excellence and business growth. Our data-driven, people-centered approach has enabled beleaguered concepts to transform their technology, systems, and approaches and face the COVID-19 landscape with renewed vigor. Along the way, we have learned, grown our team, enjoyed absurd amounts of hot chicken and croissants, and met visionary leaders and amazing people who are now part of our extended Service Physics family.
We are excited about democratizing excellence for the service industry. Follow Service Physics on LinkedIn for knowledge sharing, information, and to engage in conversation with our broader community or visit our website to learn more about our approach.
These businesses, and the work they do, matter—let’s make them better, together.
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